Approach People Recruitment - Russian speaker for Customer Support Advocate

Are you passionate about customer service? Are you Russian speaker? I am working in behalf of my client, a Software solutions provider, to cover a Customer Service Support role in Dublin, Ireland. 

If you have previous experience in Technical Support/Customer Service, you have worked before over the phone, email and live chat, and you are passionate about dealing with people, this opportunity is for you!

Responsibilities:

  • Answer all questions related to the company product and escalate when necessary
  • Educate and empower the customers with the products use.
  • Work in the customer experience and work to exceed their expectations.
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Be a brand ambassador for all internal departments and help them to be successful in their roles
  • Drive product change and improvement to make the company the leading support platform

Soft Skills:

  • Passionate of talking to people on the phone and building relationships with your customers
  • Ability to empathize.
  • Team player
  • Trouble shouting and ability to make decisions
  • Organizational skills

    Technical skills and Experience required:

  • At least 1 years’ experience in Customer Service 
  • Ability to evaluate, troubleshoot, and follow-up on customer issues 
  • Ability to replicate and document for further escalation 
  • Experience using social media or web-based software 
  • Knowledge of common help-desk/ticketing solutions 
  • Fluent Russian and English(additional European languages a huge plus) 
  • Entitlement to work full time in EU for any employer 

Competitive salary for Dublin and benefits attached to the position

If you enjoy in a fun and friendly work environment, you like engaging with customers and colleagues and you are looking for a new opportunity in a Multilingual environment for a large multinational, do not hesitate and apply now or send your most recent CV in English to elena.esteve@approachpeople.com