Allianz Worldwide care - Claims Officer - Russian

Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people - both its 83 million private and corporate customers and its 142,000 employees - Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry. 

Allianz Partners (AWP) provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United under one brand, Allianz Global Assistance, Allianz Global Automotive and Allianz Worldwide Care are specialist areas combining forces to push boundaries and create tomorrow`s solutions to deliver an enhanced experience to our clients. Our 15,000 employees are based across 34 countries and combine 58 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Worldwide Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us. 

Allianz Care are the international health experts at Allianz Partners. Our focus is on addressing the health and wellbeing protection needs of clients worldwide, through the delivery of straightforward, innovative solutions that make each client feel understood, confident and valued. The dedicated multicultural teams who deliver this service and support have a clear culture of making a positive difference to clients in every interaction, by taking a personal and solution oriented approach.

Allianz Care offers health, life and disability insurance as well as a wide range of health and protection services to employers and insurance partners worldwide.

Claims Officer
The role of Claims Officer involves processing medical claims for client`s worldwide, form Australia to Germany and Argentina to Italy, all countries are catered for. We ensure a high level of client service while processing claims within an industry leading 48 hours. The Claims Department is a very fast paced and challenging environment, with many different languages used and a mixture of cultures.

Key Responsibilities
-Process claims within the agreed company SLA, Clear to Zero, and adjudicate each claim in accordance with AWC policy benefits to achieve company loss ratio targets
-Ensure accurate and efficient adjudication/investigation of each claim, ensuring timely follow-up of claims, to deliver a superior client experience and accurate reporting
-Consistently contribute to departmental success by meeting agreed personal and team targets for both productivity and quality
-Investigate and identify possible duplicate payments, non-disclosure and fraudulent claims in line with company cost containment policy
-Foster healthy inter-departmental relationships by responding to internal customer queries in a professional, solution focused manner to ensure an efficient response is provided
-Other Ad hoc duties as required

Experience Required

-Previous experience in a customer focused role, in an administrative capacity
-Experience working in pressurized, target-driven environment with tight deadlines
-Fluency in English and Russian is essential to this role

Behavioral Competencies
-Customer focused
-Strong communication (verbal & written)
-Ability to work effectively within a team environment and towards personal targets
-Honesty and Integrity
-Ability to work under pressure
-Results driven and solution oriented

Technical Competencies

-Strong Knowledge of Microsoft Office (Excel, Word)
Once employed by Allianz Worldwide Care; we feel that the contribution of our officers increases considerably with service and we think it is only fair to recognise this with regular increases detailed below:
There are also a series of bonus` related to Length of Service and Performance against the Claims target. 
The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies.
We offer a competitive salary and benefit package.

MedicalEP Advisory