Accenture - Trust and Safety Agent - Russian

Duties and Responsibilities:
Process and review accounts that have been flagged for review of potentially sensitive content to ensure there
are no violations of policies Leverage user reports corresponding with users pertaining to reported objects and other sources within the online queue. Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. Escalates issues to Operations Manager or client Point of Contact as appropriate Review user accounts daily to determine
whether or not they are spam accounts Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to Assigned and accountable for workable solutions and processes within specific area of responsibility Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly Ensure the maintenance of high-quality support and a high degree of professionalism E nsures all work is performed in accordance with SLAs and metrics.

Basic Qualifications :

  • Minimum 1-2 years experience in a professional  work environment
  • Previouscontent review experience would be an advantage 
  • Good knowledge of internet and associated technologies 
  • Results& detail oriented 
  • Strongwritten and verbal communication skills 
  • Cancritically assess content strictly against client policies 
  • Strongattention to detail and a self-starter 
  • Teamplayer and independent 
  • Someonewho goes above and beyond on projects A-Z 
  • Communicatesclearly verbally and via email 
  • Fluent in English and Russian
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