Accenture - Payments Partner Support

Help the Payments Partner Operations team in scaling technical integration support for our client’s API services and products. Act as an escalation point for non-tech support agents in debugging developer integration issues.

& Responsibilities:

  • Provide reactive technical and debugging support to merchants and peers inquiring about various issues during and after integration.

  • Perform integration reviews to ensure partners are upheld to our client’s API standards.

  • Pipeline management duties include identifying inefficiencies and improving workflows, updating internal documents with product knowledge, developing and adjusting external Support messaging

  • Analysing and documenting partner checkout buy flows to simplify user experience and increase overall transaction conversion

Must Have Skills

  • Degree in Computer Science, related technical field or equivalent practical experience.

  • Experience with a programming language - Java preferred (minimum 2 years’ experience).

  • Experience with JavaScript - code readability and debugging.

  • Experience with Web debugging (e.g.: using Chrome Dev Tools)

  • Excellent verbal and written communication skills, with the ability to turn stressful issues regarding payments into positive experiences for partners.

  • Ability to work in ambiguous situations, troubleshooting sensitive issues, and provide feedback and documentation to improve the process in future instances

  • Experience with customer facing email, chat, and Hangouts/real-time support

Good to Have Skills

  • Experience with Android Java development.

  • Experience working with web technologies (e.g.: HTML, HTTP, etc.)

  • Ability with analytical and problem-solving while debugging code.

  • Proficient in Docs, Spreadsheets, Slides

  • Familiarity and knowledge of mobile marketplaces

  • General understanding of APIs

IT & TechEP Advisory Jobs