Help the Payments Partner Operations team in scaling technical integration support for our client’s API services and products. Act as an escalation point for non-tech support agents in debugging developer integration issues.
Provide reactive technical and debugging support to merchants and peers inquiring about various issues during and after integration.
Perform integration reviews to ensure partners are upheld to our client’s API standards.
Pipeline management duties include identifying inefficiencies and improving workflows, updating internal documents with product knowledge, developing and adjusting external Support messaging
Analysing and documenting partner checkout buy flows to simplify user experience and increase overall transaction conversion
Must Have Skills
Degree in Computer Science, related technical field or equivalent practical experience.
Experience with a programming language - Java preferred (minimum 2 years’ experience).
Experience with Web debugging (e.g.: using Chrome Dev Tools)
Excellent verbal and written communication skills, with the ability to turn stressful issues regarding payments into positive experiences for partners.
Ability to work in ambiguous situations, troubleshooting sensitive issues, and provide feedback and documentation to improve the process in future instances
Experience with customer facing email, chat, and Hangouts/real-time support
Good to Have Skills
Experience with Android Java development.
Experience working with web technologies (e.g.: HTML, HTTP, etc.)
Ability with analytical and problem-solving while debugging code.
Proficient in Docs, Spreadsheets, Slides
Familiarity and knowledge of mobile marketplaces
General understanding of APIs