Accenture - Customer Support – Fluent Russian, Indonesian, German, Malay

Responsibilities

  • Manage and regularly review case queues & follow-up on open tickets
  • Review issue details and analyze, determine and resolve issues for clients
  • Provide feedback on trends identified in review
  • Have a passion for social media platforms and services
  • Love resolving issues for your customers
  • Ability to diagnose and solve problems facing multiple clients
  • Assisting the quality analyst and reporting analyst in driving quality customer care outcomes
  • Becoming a subject matter expert in the tools & process
  • Providing support and cover for the team lead

Profile Attributes

  • Experienced at using search engines to find information on the internet
  • Familiar with and user of social media products
  • Excellent work pacing (time management) skills, able to work independently
  • Attention to detail is essential to ensure the quality of work execution
  • Able to work in multiple tools/web browser windows at one time
  • Motivated, takes initiative, high energy
  • Familiar with MS office (mainly excel) for updating progress
  • Excellent Interpersonal & Written Skills
  • Fluent English speaker
  • Self-starter, can easily adapt to change (new functionality, changing policies)
  • Good problem solving abilities
  • Demonstrated consistent high performance while achieving quality scores and metrics
  • Success in this position requires exceptional client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. 

*This Role is a permanent contract.