Accenture - Customer Service Agent

Manage and regularly review case queues & follow-up on open tickets
Review issue details and analyze, determine and resolve issues for clientsProvide feedback on trends identified in reviewHave a passion for social media platforms and servicesLove resolving issues for your customersAbility to diagnose and solve problems facing multiple clientsAssisting the quality analyst and reporting analyst in driving quality customer care outcomesBecoming a subject matter expert in the tools & processProviding support and cover for the team leadLeverage user reports corresponding with users pertaining to reported objects and other sources within the online queue.Answer many different inquiries through the online queue.Review user accounts daily to determine whether or not they are spam accounts.Ensure the maintenance of high-quality support and a high degree of professionalism.Candidate will have access to sensitive user data.NOTE: In this position, there may be photos and URLs that contain adult or graphic material.

Profile Attributes/ Skills

  • Strong attention to detail and a self-starter

  • Team player and independent

  • Someone who goes above and beyond on projects A-ZCommunicates clearly verbally and via email

  • Ability to quickly absorb training on tool functionality

  • Penchant for web technology (consumer of various web and mobile apps)Strong interest in quality and user experience

  • Experienced at using search engines to find information on the internet

  • Familiar with and user of social media products

  • Excellent work pacing (time management) skills, able to work independently

  • Attention to detail is essential to ensure the quality of work executionAble to work in multiple tools/web browser windows at one time

  • Motivated, takes initiative, high energy

  • Familiar with MS office (mainly excel) for updating progress

  • Excellent Interpersonal & Written SkillsFluent English and Russian speakerSelf-starter, can easily adapt to change (new functionality, changing policies)

  • Good problem solving abilities

  • Demonstrated consistent high performance while achieving quality scores and metrics

  • Success in this position requires exceptional client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. This Role is a permanent contract.