Accenture - Content Review Analyst

Fluency within any of the below mentioned languages is key:

Spanish, French, German, Russian

Job Description:

Overall Purpose: You should have an interest in protecting and improving user experience of consumer

products and services. You should be willing to develop a critical understanding of the abuse and policy issues and be comfortable reviewing large volume of VIDEOS to help us keep our store policy compliant.

Responsibilities:

  • Perform a wide variety of video policy reviews
  • Take action on violating videos
  • Master policy knowledge to ensure high quality video reviews

Role Summary:

  • Review videos in a given time in accordance with the policies set by the client
  • Maintain optimum utilization during a working shift
  • Perform high quality reviews
  • Maintain the turnaround time on video reviews
  • Should be up-to-date on any policy changes
  • Should be a team player
  • Provide reverse feedback on policies and videos
  • Work in a 24x7 environment (rotating shift)
  • Take quality feedback and work on it
  • Should be able to deal with sensitive content
  • Ability to escalate when needed according to the process
  • Should be able to keep the knowledge of current affairs up-to-date (specifically American culture)
  • Should be able to navigate, search and download videos from client play store on the appropriate device
  • Experience using and downloading client-supported videos

Skills and Qualifications:

  • Preferred Bachelor’s Degree any field
  • English language proficiency
  • Computer savvy, technologically capable – especially web browsers, and data entry skills (able to run
  • virus and spyware scans)
  • Should have exposure to US culture
  • Ability to read and interpret text requests accurately
  • Proactive with a strong work ethic
  • Adaptable to learn new processes, concepts, and skills
  • Demonstrates the ability to work as part of a team adding positive attitude and business focus
  • Ability to work in a fast-paced deadline driven environment
  • Ability to work with a team of multicultural analysts in a fast-paced environment
  • Ability to clearly and effectively communicate

Role-Specific Skills requirements: Skill Name Proficiency Level

  • Problem Solving & Escalation Management - Advanced
  • Conversation Management - Intermediate
  • Customer Interaction - Intermediate
  • Research Ability - Intermediate
  • Attention to Detail - Advanced
  • Writing Composition - Advanced
  • Multi-tasking - Proficient
  • Typing Skills - Advanced
Content WriterEP Advisory