Workstation AG Personaldienstleistungen - Trip Agent Ecological Tourism

Our client is a tour operator and has specialized in sustainable, ecologically valuable tourism. For this purpose our customer operates a travel portal, on which vacationers can inform themselves interactively and fast about travel areas, arrival modalities and prices. The potential customer does not always find what he is looking for and calls the specified hotline - and then reaches you (m / f). Our customer attaches great importance to the quality of the advice - in this respect there are no time limits for calls. The goal of your contact with the customer is to give the customer exactly the holiday experience that he is looking for.
Your tasks as trip agent:

  • You are the first point of contact for customers who want to book a trip

  • You individually address each customer and ask for his exact ideas

  • You describe the target area, select according to food offer and star rating, advise on child-friendly or child-free hotels and take into account the flight time restrictions of the customer

  • You advise the customer in detail and offer alternative possibilities

Our requirements:

  • good linguistic expressiveness

  • PC literacy and service-oriented appearance

  • Responsibility and commitment

  • structured and goal-oriented way of working

  • temporal flexibility and convincing ability

  • fluent in one of the following language combinations: French/English, French/German, Italian/German, Spanish/German, Czech/German, Hungarian/German or Russian/German