QIAGEN - Customer Solutions Manager

The Professional Customer Solutions Manager QuantiFERON is primarily responsible for raising demand for the use of QuantiFERON (tuberculosis) products with clinicians (of different disciplines) and National TB programs to grow sales and, consequently, also increase the number of customers in their territory. In addition, the job holder identifies and develops new sales opportunities. The job holder performs presentations of the products at clinical customer and, selectively, laboratory customer sites and is responsible of the management of the local Commercial Partner in each country for the QuantiFERON portfolio.

Primary responsibilities include:

  • Support and manage local Commercial Partners.

  • Open new opportunities through customer acquisitions, driving policy change and implementation with national, regional and local stakeholders.

  • Argumentation for the territory, expanding & caring for a network of key opinion leaders and defining & executing necessary marketing plans to achieve success.

  • Establish sales & marketing plans for the assigned region based on the company model.

  • Prospecting of administrative authorities.

  • Presentations of the product at meetings of medical specialists in the target groups (pneumologists, infectiologists, occupational health doctors, rheumatologists….).

  • Participation at regional exhibitions and Organization of round tables with local (clinical) opinion leaders to promote the growth of test prescription rates.

  • Monthly reports on significant events and facts, preparation and updates of sales forecasts, feeding of data, as required into the CRM (SFDC).

  • Cooperation with EMEA and Global headquarters.

  • Actively participate in the implementation of country-specific marketing projects to accelerate acceptance of QIAGEN products in particular areas (i.e.: screening of Health Care Workers, immigrants, prisons, transplantation,…etc).

  • This position reports to the QuantiFERON Commercial Partners Sales Manager as part of the Customer Solutions Manager organisation, belonging to Commercial Operations.

Position Requirements 
- Bachelor or Master of Science, PhD or equivalent experience.

  • 3 – 5 years minimum of sales experience.

  • Past experience in marketing on top will be a plus.

  • Strong sales experience and knowledge of relevant markets.

  • Past experience managing and developing a network of Commercial Partners.

  • Fluency in English is mandatory.

  • Fluency in French will be a plus, as will fluency in Russian.

Personal Requirements 

  • Excellent communication skills at all business levels.

  • Strong Leadership skills, business acumen and self-motivation to reach objectives and go beyond.

  • Time management and organizational skills.

  • Team player.

  • Multicultural sensitivity.

  • Willingness to travel across the regions up to 80%.