GI Group - Backoffice Customer Care

As the capital of Germany, Berlin is a city that never sleeps, full of energy and loaded with colourful and creative sights. Every year, many tourists come from far away to visit the town and experience its spirit. Gi Group is looking for enthusiasts who like to discover places like Berlin, as a well-known accommodation booking platform is hiring for its customer service.

From now in full time in Berlin

Gi Group is an international staffing agency with more than 500 locations in 40 countries.

Your Task

  • During the booking process, you will offer support to German- and Russian-speaking customers

  • You document and edit the requests by using the according tools for information processing

  • With your broad product knowledge, you offer guidance to the customer at every step from start to finish

  • For every request you know how to find an attractive solution or whom to forward the issue to

Your Profile

  • For smooth operations, your Russian and German are business fluent and you speak English remarkably

  • Perhaps you have already engaged in a commercial apprenticeship or gathered similar work experience

  • You sweep people off their feet with your positive and driven personality

  • Your passion for customer service is available 24/7 in early and late shifts

The Job

  • Preferably, you will work in full-time employment, part-time contracts are possible

  • If you do not possess a certificate of good conduct, the company will take over the cost

  • Your working hours are flexible all week between 9am and 11pm, located in Berlin