Fitch Solutions is an industry-leading provider of credit, debt market, and macro intelligence solutions, and the primary distributor of Fitch Ratings content. Today, 90% of the world’s leading banks and financial institutions, as well as multinational companies, government agencies, and consulting firms based across the globe depend on Fitch content to inform their business decisions.
Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in more than 30 countries. Fitch Group is wholly-owned by Hearst.
Fitch Ratings and Fitch Solutions are an equal opportunity / affirmative action employer, complying with all laws governing employment in each jurisdiction in which operating, and provide equal opportunity to all applicants and employees. All qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, disability, marital or protected veteran status, sexual orientation, gender identity and other status protected by applicable laws.
Job Title: Associate Account Manager (German Speaker)
Fitch Solutions, a division of the Fitch Group, focuses on the development of fixed-income products and services bringing to market a wide range of data, analytical tools and related services, and is the distribution channel for Fitch Ratings content. Fitch Solutions products and services provide market participants with greater insight into the growing complexity of the credit markets to enable more timely and informed business decisions
This is an exciting and varied new role within the Sales team for Fitch Solutions, the Associate Account Manager will provide both pre and post sales support for a for a dedicated book of business. Pre sales:Lead qualification, Marketing and events campaign, Trial set up and follow up and training. Post Sales you will be involved in helping with the on boarding of clients and migrated users and liaising with Sales Operations, in the drafting of contracts. This a great opportunity for an ambitious,articulate, client/sales orientated individual keen to develop their career with in a growing sales function.
Relationship management and revenue retention.
Mitigation of the cancellations
Promotion of conferences and seminars
KYC. Understanding client’s structures/businesses and the way they operate.
Helping out in marketing outreach
Existing client’s product training
Product developments announcements and updates
Trials management and follow ups. Engaging with clients during the trial process and leasing with the support teams
Keeping a close and regular contact with all users
Management of the renewal process.
Preparation of the renewal pack for the account owner: Usage of the products management (statistics, feedback)
Documents management (drafting contracts, leasing with legal and sales operations)
Qualifications and experience:
Degree educated (or equivalent) within a Finance or Economics discipline
Experience in a sales support, client services or sales support, account management, relationship management or other related client-facing position preferably within the financial services sector
Fluency in English is a requisite equally as German. Further languages (e.g. Russian, Polish, French or Italian) would be an advantage.
Knowledge of financial services and/or capital markets.
Strong communication skills, both oral and written. Ability to build strong professional relationships at all levels and to convey important messages to clients and develop rapport over the phone as cold calling will be part of this role.
Creative problem-solving skills and ability to diagnose issues and develop solutions.
Excellent time management and organisational skills.
Experienced in dealing with high volume work and ability to multi task and to meet deadlines.
Strong initiative/results driven.
Ability to work both independently and within a team environment, with focus and high attention to detail.
Well-developed IT skills including Word, Excel and PowerPoint.
Fitch is an equal opportunity employer that employs people across the full spectrum of society. Fitch works hard to create a workplace with an emphasis on inclusion, innovation and merit. By valuing diversity and equality in our workplace, we believe it adds strength to our business
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.