DE-CIX Management - Network Service Engineer

Our offer:

  • Technically advanced customer support, responding to customer enquiries from national and international participants via email and telephone in the Customer Services Team

  • Processing of new customer connections and upgrades with a focus on troubleshooting

  • Support of the Head of Customer Services

  • A permanent position with the world’s market leader in its sector with short decision-making processes

  • An appreciative corporate culture, a team of like-minded experts, and excellent conditions (including individual career planning, extensive further education offers, health promotion, occupational pension scheme, weekly English course, job ticket)

  • Plenty of variety and challenges in an innovative and international environment

  • An attractive location in the growing Frankfurt Osthafen quarter

  • An innovative and international environment

  • A free choice of operating system: OS X, Windows, Linux

  • Great coffee and free beverages

  • Extremely friendly and supportive colleagues

What’s important to us: 

  • Highly-developed know-how on the functions of the Internet, especially TCP/IP, BGP, network protocols etc., as well as developable Linux skills

  • IT studies, in-house training as IT specialist with primary focus on networks or comparable work experience

  • Excellent spoken and written English, ideally an additional foreign language (French, Russian, Turkish)

  • Experience in offering practical support and the willingness to undertake shift work until 24:00

You would be a good fit with our team if you have initial professional experience in a comparable position and are also an enthusiastic creative thinker and a motivated support employee. On top of that, if you are always able to make yourself completely understood – even by the layperson – in both German and English, then we look forward to receiving your completed application, including salary expectations, at

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