We are a steadily growing company delivering cloud solutions for personnel management and shift planning. Our products enable easy and efficient planning with the huge advantage of integrating employees in the processes. From our Karlsruhe office, we serve more than 220.000 users as our customers, such as ALDI, EDEKA, ABB, DRK, and CEWE. In the field of personnel management software solutions, we have earned our market-leading position.
With immediate effect, we are looking for an International Support Agent (m/f/d) to strengthen our support team. As an International Support Agent, you are the first point of contact for our customers and all concerns. You decide whether you treat the case yourself or to which department the customer should be referred. In your customer supporting role, you will be available via phone, live chat, and writing emails.
You are responsible for:
Continuous supporting of our customers
Training of new employees/training of new customers
Deep cooperation with our product management on possible improvements
Identification of bugs/software errors and reporting to the technical department
Development of processes and workflows
Your profile should look like this:
You have a very good command of spoken and written English
You are a linguistic talent and may also speak German, Dutch, Spanish, French, Italian, Polish, Russian, Belgian, Danish, Swedish, Scandinavian, etc.
Communicative skills are among your strengths
High self-motivation, willingness to perform and self-confidence characterize you
You have a technical affinity and a quick grasp of how to use software
In addition a good imagination and the ability to think your way through the customer's requirements
A high standard of service and quality is essential to you
You can expect:
A great product: probably the fastest growing HR management solution on the German market
An ambitious working environment with many talented people
A creative working environment and short decision-making paths
A lot of responsibility right from the beginning
Very good personal development perspectives
An office in Karlsruhe-Rüppurr with its own roof terrace and cinema
The Feel-Good-Manager takes care of our well-being: flat rate for drinks, fruits, muesli, and sweets